« La gestión del cambio | Inicio | PeriscopiHos: el Observatorio de Innovación en la Gestión Hospitalaria »

Enero 05, 2005

Caso de estudio: Karolinska Sjuhhuset (Karolinska Institute)

El caso de este mes hace referencia a uno de los hospitales de mayor renombre a nivel europeo, el Karolinska. Ha sido creado por el equipo de profesores del INSEAD.

insead_logo_01.gif

Aquí os incluyo el resumen del caso, para aquellos que esteis interesados en utilizarlos en vuestros cursos. Como casi todo el material en este mundillo, está en inglés...

The case describes the major transformation that took place in one of the largest university hospitals in Sweden.


karolinska institute.gif


Changes involved refocusing on the patient as final customer, improving quality and reducing costs. They were achieved through a total quality improvement scheme combined with process reengineering. Organisational changes helped implement these changes.

The case illustrates how efficiency can be improved by simple process changes, highlights the importance of leadership and of involving professionals (doctors, nurses). It also provides an example of how industrial concepts could be brought to hospitals and to the services industry in general.

Two key issues raised by the case are: (1) prioritization in a complex multi-client environment and (2) the relative value of quality when perception of quality differs from one group of 'clients' to another.

Questions:
1. What are the changes in the market structure (Stockholm model) that have influenced Karolinska’s strategy?

2. Who are Karolinska’s “customers”? How is Karolinska addressing their needs?

3. What do you think about Karolinska’s change strategy? What are the advantages and limits of TQM (total quality management) versus TBM (time-based management, or re-engineering)?

4. How do you see the future of Karolinska after Jan Lindsten’s departure?

Case Study:
Karolinska Sjukhuset (A&B)
Leadership, Process Re-engineering, Organisational Change and
Quality Improvement in a large university hospital.
INSEAD Case-Study (1995-1997).

Si quieres solicitar el caso como material pedagógico, envía un email a ccmp@ccip.fr.

Jorge Fernández | Comentarios (0) | Categoría: Casos de estudio
Envía este post a Menéame | Envía este post a Del.icio.us | Envía este post a Digg | Envía este post a Technorati

Comentarios

Publicar un comentario




¿Recordarme?